1. Information We Collect
We may collect personal information that you provide while registering, booking a trip, contacting support, or using Naya Rasta services. This may include your name, mobile number, email address, pickup and drop locations, booking details, payment status, and communication preferences.
We may also collect technical data such as device type, app version, IP address, browser type, usage activity, and crash logs to improve app performance and security.
2. How We Use Your Information
Your information is used to provide booking services, process payments, manage driver or vendor communication, send booking updates, improve user experience, prevent fraud, and offer customer support.
- To create and manage your account.
- To confirm, update, or cancel bookings.
- To send notifications related to your trip or order.
- To improve app safety, reliability, and performance.
3. Location & Travel Data
Naya Rasta may collect location-related information such as pickup location, drop location, route details, and trip status. This information helps us connect users with drivers, calculate route details, provide real-time updates, and improve trip safety.
Location data is used only for service-related purposes and is not sold to third parties.
5. Payments
Payment-related transactions may be processed through secure third-party payment gateways. Naya Rasta does not store sensitive card details such as full card numbers, CVV, or banking passwords on our servers.
6. Data Security
We use reasonable technical and organizational safeguards to protect your data from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee absolute security.
8. Your Rights
You may request access, correction, or deletion of your personal information, subject to legal and business requirements. You may also opt out of promotional communications where applicable.
9. Children’s Privacy
Naya Rasta services are not intended for children below the age required by applicable law. We do not knowingly collect personal data from children without proper consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
For privacy-related questions, data requests, or concerns, contact our support team.